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Returns & Refunds
If something is not right, we want to fix it. This policy explains how to return an item and what to expect.
Return window
[[ CONFIRM: You may return most unused items within X days of delivery. ]]
Condition requirements
Tires must be unmounted, unused, and free of road wear, scuffing or mounting marks.
Wheels must be unmounted and free of scratches, curb marks or lug-nut marks.
Items must include all original packaging, labels, hardware and documentation.
Items marked as clearance, special order or custom-built are [[ CONFIRM: returnable / non-returnable ]].
How to start a return
Email [[ SUPPORT EMAIL ]] with your order number and the reason for return, or open a request from My Account › Orders.
We will reply within [[ X business days ]] with an RMA number and return instructions.
Pack the item securely and clearly mark the RMA number on the outside of the box.
Returns sent without an RMA number cannot be processed.
Return shipping costs
[[ CONFIRM: Who pays return shipping, and whether a restocking fee of X% applies. ]] If the return is the result of our error or a defective product, we cover return shipping in full.
Refunds
Once your return arrives and passes inspection, we issue a refund to the original payment method within [[ X business days ]]. Your bank or card issuer may take a further few days to post the credit. Original shipping charges are [[ CONFIRM: refundable / non-refundable ]].
Exchanges
Ordered the wrong size? The fastest route is to place a new order for the correct item and return the original. This keeps your replacement moving while the return is processed.
Cancellations
Orders can be cancelled free of charge until they enter dispatch. Once a tracking number has been issued the order must be handled as a return.
