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Frequently Asked Questions
Ordering
How do I find the right tire size for my vehicle? Your size is printed on the sidewall of your current tires and in the placard inside the driver’s door jamb. It reads like 225/45R17. You can search that size directly, or use the vehicle selector to filter by year, make and model.
Do I need to buy four tires at once? No. You can order any quantity. For all-wheel-drive vehicles most manufacturers recommend replacing all four to keep tread depths matched.
Can I order by phone? Yes, call [[ PHONE ]] during [[ SUPPORT HOURS ]].
Shipping
How fast will my order arrive? See our Shipping Policy for current processing and transit estimates.
Why did my tires arrive separately? We ship from the distribution centre nearest you, so a multi-tire order can split across deliveries. You are never charged more for this.
Do you ship internationally? [[ CONFIRM: yes/no and which countries. ]]
Fitting
Do you install tires? [[ CONFIRM: whether BMD Tires offers installation, has an installer network, or ships to the customer only. ]]
Can I ship tires directly to my mechanic? Yes. Enter your installer’s address as the shipping address at checkout and let them know a delivery is coming.
Returns & warranty
What if I order the wrong size? Unmounted, unused tires can be returned under our Returns Policy. Once a tire has been mounted it cannot be returned.
Are the tires new? Every tire we sell is brand new and sourced through authorised distribution. We do not sell used or retreaded tires.
Payment & security
Is checkout secure? Yes. The entire site runs over encrypted HTTPS and card details are handled by our payment provider. We never see or store your full card number.
Which payment methods do you accept? [[ CONFIRM: list the card brands and wallets enabled in your payment gateway. ]]
